BELLE LINGERIE

Returns & Exchanges

Our returns information applies to orders placed through belle-lingerie.co.uk for delivery to the United Kingdom, Jersey, Guernsey and the Isle of Man.

How can we help?

Start a Return

UK customers can start an eligible free, tracked return through our online Returns Portal. You will need your order number (beginning WEB) and your delivery postcode.

Start a Return

The portal offers Royal Mail and Evri return services. Please use a participating staffed drop-off point and retain proof of postage. Portal QR codes are not accepted for locker returns.

The portal is for eligible UK returns only. Customers in Jersey, Guernsey and the Isle of Man should use the instructions below.

The portal is our recommended method for free UK returns, but it is not compulsory for exercising statutory cancellation rights. If you need another way to return goods, contact us.

On this page

• Our 30-Day Returns Policy
• Right to Cancel
• Hygiene and Product Conditions
• Refunds
• Faulty, Damaged or Incorrect Items
• Jersey, Guernsey and Isle of Man
• Exchanges
• Extended Christmas Returns
• Return Address
• Model Cancellation Form

Our 30-Day Returns Policy

We offer a 30-day returns policy for eligible unwanted items. Under this additional policy, goods must arrive back with us within 30 days of delivery. This is one overall 30-day period, not an additional 30 days after the statutory cancellation period.

To qualify, items must be unworn, unwashed, in their original resaleable condition and have all original product tags attached. Please take care when trying on items to avoid makeup, fragrance, deodorant or other marks. Sale items qualify on the same basis.

These conditions do not restrict statutory cancellation rights or your rights if goods are faulty, damaged or incorrectly described.

Your Right to Cancel

You may cancel most online orders within 14 days of receiving the goods by telling us by email, post or another clear statement. For orders delivered in separate instalments, the period will normally run from receipt of the final item.

For UK orders, you must normally send the goods back within 14 days after notifying us of cancellation. Different arrangements may apply to Jersey, Guernsey and the Isle of Man under their applicable laws.

You do not have to use our Returns Portal or the model cancellation form to give valid notice. You can email [email protected], or write to the address below.

You may examine eligible goods as you reasonably would in a shop. We may deduct any reduction in value resulting from handling beyond what is necessary to inspect them, where legally permitted.

Your statutory cancellation rights are separate from the additional returns policy above.

Hygiene and Product Conditions

Certain items may be excluded from change-of-mind cancellation where an exception under applicable law applies, including qualifying sealed hygiene goods once unsealed. Any applicable product-specific exclusions will be made clear before purchase.

Hygiene exclusions do not remove statutory remedies for faulty or misdescribed goods.

Refunds

Refunds will be made to your original payment method unless otherwise agreed.

For returns solely under our 30-day policy, we aim to process refunds within 14 days of receiving the returned items. Original delivery charges are not normally refunded under that additional policy.

For qualifying UK statutory cancellations, we will refund sums due, including the least expensive standard outward delivery charge where required by law. Additional charges for an upgraded delivery service need not ordinarily be refunded. Where goods are returned, we will refund without undue delay and no later than 14 days after receiving the goods back or receiving evidence that you have sent them, whichever is earlier. Other statutory refund deadlines apply where goods are not returned.

For Jersey, Guernsey and Isle of Man orders, refund rights and deadlines will be applied in accordance with applicable law. Your statutory rights remain unaffected.

Faulty, Damaged or Incorrect Items

If you believe you have received a faulty, damaged or incorrect item, please email [email protected] with your order number and details of the issue. This is our preferred contact method, but does not restrict other legally valid notifications.

We may request reasonable evidence, inspect returned goods or consult a manufacturer to help assess the issue, where appropriate and permitted by law. The manufacturer does not determine your statutory rights.

Where goods fail to meet applicable legal requirements, we will provide the remedy required by law and cover reasonable return costs where required. Normal wear and tear or damage from misuse or improper care is not necessarily a fault.

Returns from Jersey, Guernsey and the Isle of Man

The free UK Returns Portal is not available for deliveries to Jersey, Guernsey or the Isle of Man. Please contact our customer service team for return arrangements.

For returns made solely under our additional 30-day policy, customers normally pay the direct return postage costs. Where statutory cancellation rights apply, any return obligations, collection arrangements and charges will follow the laws applicable to your purchase.

For returns crossing customs borders, follow the relevant carrier and customs instructions. Do not assume that a code used for other destinations is appropriate for your shipment.

Exchanges

We are currently unable to offer direct exchanges. If you would like a different item, please return the original item in accordance with the relevant returns conditions and place a new order.

This does not affect statutory rights to a repair or replacement where goods do not conform to the contract.

Extended Christmas Returns

For eligible orders placed between 1 November and 31 December, our Christmas returns period is extended until 31 January of the following year. To qualify, items must reach us by that date and meet the conditions of our returns policy.

This extension does not restrict statutory cancellation or faulty-goods rights.

Return Address

Please contact us for the correct return method where you are not using our UK Returns Portal. Include your order reference so we can identify your return.

Returns Department
Belle Retail Group
Unit 5, Scandinavia Court
Chain Bar Road
Cleckheaton
West Yorkshire
BD19 3QW
United Kingdom

Model Cancellation Form

You may use this form to cancel an eligible order, but you are not required to do so. A clear cancellation statement by email or post is also acceptable.

For further information, see our Terms & Conditions or Contact Us page.