If you cannot find the answer to your question below, please contact our team via email at [email protected]

How can I locate my order and how long will it take to be delivered?

For UK orders, we offer a variety of delivery services. All of our delivery services are fully tracked for your peace of mind, whilst your order is in transit. Once your order has been dispatched from our warehouse, you will receive an automated email, containing a tracking number, to allow you to trace and locate your parcel directly from the email.

The current delivery times for orders to arrive, once they have been dispatched from our warehouse, are listed below:

UK Customers

• Evri UK Standard Delivery | 3-5 working days (from shipping date advised when purchasing your items)
• Evri UK Express Delivery | 1-2 working days (from shipping date advised when purchasing your items)
• Royal Mail Tracked 48 (UK Standard Delivery) | 3-5 working days (from shipping date advised when purchasing your items)
• Royal Mail Tracked 24 (UK Express Delivery) | 1-2 working days (from shipping date advised when purchasing your items)

Overseas Customers

• Delivery to the European Union is expected within 1-2 weeks, after being dispatched from our warehouse.
• Delivery to countries outside of the European Union is expected within 2-3 weeks.

Please note that we must allow a period of 28 days for orders to arrive for overseas customers, as your order may pass through customs.

What is the cut-off point for Express Delivery?

If you would like your order to be delivered by Express Delivery and within 1-2 days, please place your order before the 3pm cut-off point. Any orders placed with Express Delivery after 3pm will ship the following day. Please be advised that Express Delivery is only available on certain items. Please refer to the shipping dates advised on the products that you are purchasing in your basket.

Can I return an item and how can I do it?

UK returns for website orders are free. You can return any unworn items within 30 days of placing your order, as long as the item is in pristine condition with all tags attached to the garment. Please note that overseas customers will need to pay for any postage costs incurred when returning items. If you are a UK customer, to return your unwanted item(s), please enclose the garment(s) in a secure package and return your order via our returns portal by CLICKING HERE.

Your refund will be processed upon receipt of your returns parcel. Please note: refunds are processed within 7-14 days of parcels arriving back at our warehouse. We are unable to speed up the refund process as per individual requests from customers due to the volume of returns that we receive. All returns are processed in order of the date in which we receive them from the courier.

Do you offer exchanges?

We regret that we are temporarily unable to offer exchanges for orders. Please kindly re-order the item(s) that you require on our website and return your unwanted item(s) via our returns portal for a refund. You can visit our returns portal by CLICKING HERE.

How long will it take to process my refund?

Refunds can only be processed once the item has been received by our warehouse. All returns are processed in order of receipt and all garments are inspected before a refund is processed. We aim to refund your return within 7 working days of receiving it, however, please note that during busy periods, such as summer, it may take up to 14 working days for your refund to be processed.

In order to avoid delays with processing your refund, we kindly ask that you ensure the following steps are taken:

1. All details must be provided via the returns portal for UK customers. For overseas customers, please ensure that full details of the item(s) are written on a note to enclose in your parcel, including your order ID number and full name.
2. Please ensure that your item(s) are returned to the correct address. Our returns address is Unit 5, Scandinavia Court, Chain Bar Road, Cleckheaton, West Yorkshire, BD19 3QW, United Kingdom.
3. If you are an overseas customer, please ensure that you have paid the correct returns postage amount.

I have received an incorrect item. What should I do?

Please contact us at [email protected] or telephone us at 0344 818 2005 so that we can resolve it for you. Please note: emails are responded to within 48 hours and our telephone line is open Monday to Friday, 9am - 5:30pm.

I have received a faulty item. What should I do?

Please contact us at [email protected] or telephone us at 0344 818 2005 so that we can resolve it for you. Please note: emails are responded to within 48 hours and our telephone line is open Monday to Friday, 9am - 5:30pm

Have you received my return?

We cannot confirm receipt of a parcel unless you have returned it with a tracked service and you are able to provide a tracking number. Returns parcels are opened and checked on a daily basis and you will receive a notification as soon as your refund has been processed. For more information on refunds, please refer to 'How long will it take to process my refund?'

Which items are eligible for VAT exemption?

Under UK law, certain garments are eligible for exemption from VAT for medical reasons, such as in the case of mastectomy surgery. We therefore now provide the option for you to declare before checkout that you are eligible to continue your purchase without VAT on these items. As a general rule, you will find that the majority of mastectomy bras are included due to having internal pockets. The majority of prosthesis are also exempt from VAT.

Can I cancel or amend my order?

You may cancel or amend your order before it is dispatched. Once the order has been dispatched, we are unable to make any changes and you must return the item(s) to our returns address in order to obtain a refund. Our returns address is: Unit 5, Scandinavia Court, Chain Bar Road, Cleckheaton, West Yorkshire, BD19 3QW, United Kingdom. Please contact us via email or telephone to cancel or make changes to your order. Please note: emails are responded to within 48 hours and our telephone line is open Monday to Friday, 9am - 5:30pm.

Can I use a discount code on items that are part of a multibuy offer?

Discount codes cannot be used in conjunction with multibuy offers. You can only use one of these offers at any one time.

Which items can I use my newsletter sign-up discount code on?

You can use your discount code for signing up to our newsletter on any item that is full price on our website. Please note that discount codes for newsletter sign-ups cannot be used in conjunction with any item that is already discounted, nor a multibuy offer.

How do multibuy offers work?

There are different types of multibuy offers, here at Belle Lingerie. Where a multibuy offer is displayed as 'Buy 1, Get 1 For X', this type of offer means that if you buy two items that are part of this offer, you will receive the discount on the cheapest item. For fixed price multibuy offers, such as '3 for £X', this offer means that no matter the value of the item, if it is part of the offer when the specified amount of items has been added to the basket, the discount will automatically be applied and the basket value will become a fixed value.

Are the sizes on your website listed in UK sizes?

Yes, all of the stock on our website is listed in UK sizes. If you are an overseas customer and you are unsure about sizing, please refer to our International Size Guide. If you are unsure about fit and require further advice, please refer to our Bra Fitting Guide. Alternatively, you can contact us via email or telephone for further advice. Please note: emails are responded to within 48 hours and our telephone line is open Mon-Sat 9am-5pm.

Can I contact you via social media to discuss my order?

In the interests of data protection, we ask that you contact us via email or telephone to discuss order related queries. Should you have any quick questions or require further assistance with choosing a product, please feel free to contact us on Instagram or Facebook.

What is a Credit Memo - I've just received this via email?

A credit memo is a refund note. If you've received a credit memo via email, this is just us notifying you that your refund has been processed and you should see the money returned back to your bank account within 3-5 working days, as it is handled by your bank.