About Delivery
All UK orders over £40, placed on our website, are eligible for both FREE Evri Tracked Delivery and also FREE Evri returns with ParcelShop! Should you wish to return your item(s), for any reason, UK customers can visit our returns portal at https://belle-lingerie.shipping-portal.com/rp/ to take advantage of our free UK returns. Simply enter your order number and delivery postcode, then follow the steps advised. Select 'Printerless' when choosing your drop-off point and you will be provided with a QR code, which you can scan at your local ParcelShop to generate an Evri UK returns label. Please note: for International Returns, the returns postage is payable by the customer.
Shipping Information
We pride ourselves on our quick shipping and we aim to ship your order within 1-2 days of your order being placed, subject to the 'shipping date' advised on the product(s) you have selected, on the product and basket pages. You will receive email confirmation when your order leaves our warehouse. If you require any further information regarding the delivery of your order, please do not hesitate to contact us.
*PLEASE NOTE THE FOLLOWING POINTS.
- The cut-off time for UK Express Delivery orders is 3pm.
- UK Express Delivery orders placed on a Friday after 3pm will not ship until Monday, for Tuesday delivery.
- Free UK Postage is a Royal Mail Tracked 48 (2nd class service). Delivery of your order can be expected within 2-5 working days from the date of dispatch.
- On the rare occasion that your item is not available, we will contact you immediately.
- Delivery to countries in the EU can be expected within 2 weeks, however, please allow 21 days for your order to arrive.
- Delivery to countries outside of the EU can be expected within 25 working days (5 weeks). Please ensure that this time has passed before querying the whereabouts of international orders, as it is possible that your order may pass through customs.
- All of our delivery services, both domestic and international are fully tracked, giving you peace of mind as to the whereabouts of your order. You will automatically receive a tracking number via email and further updates once your order has been dispatched.
EU Customs & Charges
From 01/01/2021 new tax changes apply to EU orders. Belle Lingerie is registered for the IOSS tax system using a third party, whereby customs duties and fees are included in the purchase price, for EU orders below 150 Euros. The tax is collected and paid directly to the tax system in your country, on your behalf.
If your order is over the value of 150 Euros, customs duties become payable on top of the order value. The delivery company/courier usually pays the tax directly to HMRC on your behalf, but you will have to repay the delivery company for the duty paid.
UK Delivery
| £1.95 (FREE Over £40) | Evri UK Standard Delivery (arrives 3-5 days from the shipping date advised on products) |
|---|---|
| £3.95 | Evri UK Express Delivery (arrives 1-2 days from the shipping date advised on products) |
EU Customers
| £9.95 | Tracked delivery to Europe |
|---|---|
Rest of World Customers
| £12.95 | Orders outside of the UK and EU will be delivered with Evri's Rest Of World tracked service. |
|---|
Postage charges are non-refundable on returns unless the goods are faulty, or we made an error and sent you an incorrect item. You are also responsible for the safe return of any returned item and we cannot be held responsible for missing items returned by yourselves, so please ensure you send items back by recorded delivery or obtain proof of posting from your post office.
Other Notes for Overseas Customers
Please note: Part-shipping of orders is not available for overseas customers. Orders shipping to countries outside of the UK will dispatch once all items on the order become allocated, as per the messaging displayed on the product pages and at the checkout.
Overseas customers will also need to ensure the safe return of items and note that postage charges cannot be refunded.
Despatch of your item(s)
In stock lingerie items will despatch as soon as your transaction has cleared - they will be despatched within 24-48 hours of payment being received (and cleared)
Standard delivery within the UK will be posted with Evri UK Standard Delivery service.
Items are generally received 3-5 working days in the UK and 1-2 weeks from order date worldwide, but on a few occasions the items are ordered (upon request) specifically for you and therefore a short time is required for the item to be sent from our manufacturers. We will contact you via e-mail when your order has been dispatched to you. Please note there may be delays in EU and worldwide delivery due to Brexit.
