PAYMENT METHODS AND SECURITY
As we use the worldwide Credit/Debit card and the Paypal credit/debit card systems, you can be assured that we don't hold any credit card details on our files and your money is 100% safe. We also accept postal order payment and cheque payments (we do not recommend cash in the post) and you can post your payment to Belle-Lingerie Limited, Unit 5, Scandinavia Court, Chain Bar Road, Cleckheaton West Yorkshire BD19 3QW.
We comply with the the Data Protection Act and do not pass your details onto any third parties. Your address information is for the transaction only and we do not keep records for any marketing purposes and you will not receive junk mail or spam from ourselves.
POST & PACKAGING
We only charge one postage cost regardless of the amount of items that you purchase.
Free 2nd class Royal Mail/local postage service UK (proof of posting always obtained to ensure safe receipt)
£2.95 Recorded Delivery to Mainland UK.
Royal Mail/Special Delivery service UK £7.95 - Please note the cut off time for Special Delivery is 2.00pm. Special delivery items ordered on a Friday after 2.00pm will despatch on the following Monday for Tuesday delivery.
Delivery to Europe is £4.95 delivery is expected within 1-2 weeks. If you require tracking you can choose the International Signed postage option at checkout.
Postage charges are non-refundable on returns unless the goods are faulty or we made an error and sent you an incorrect item. You are also responsible for the safe return of any returned item and we can not be held responsible for missing items returned by yourselves so please ensure you send items back by recorded delivery or at least obtain proof of posting from your post office (overseas customers will also need to ensure safe return of items and note that postage charges can not be refunded).
DELIVERY / POSTING OF YOUR ITEM(S)
In stock lingerie items will despatch as soon as your transaction has cleared - they will be posted out within 24 working hours of payment being received (and cleared)
Ordinary delivery within the UK will be posted 1ST Class and within 24 working hours of order if item is in stock. If you are in the UK and have requested Special Delivery of your item you will receive your order (signed for) by noon the day after your item has been posted.
Items are generally received 3-4 working days in the UK and 1-2 weeks from order date worldwide, but on a few occasions the items are ordered (upon request) specifically for you and therefore a short time is required for the item to be made. We will contact you via e-mail when your order has been despatched to you.
If you are not happy with your purchase for any reason, please return it in its original packaging with labels intact within 30 days for a refund. Refunds will be made using the same method of payment that you paid for your goods with. Unwanted goods must be returned in a resaleable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure that you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. Belle Lingerie reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged in any way. This does not affect your statutory rights.
It is important that you note that we must receive your item back in original perfect condition within 30 days.
If you require an exchange we can offer this service in the UK only. If you are based in the UK and require an alternative size please make sure that this is hightlighted on the return form. Please note that we can only offer an exchange if the required size is available.
We are happy to accept returns on the sale items we offer under the same terms and conditions as above.
PLEASE ENSURE that you provide transaction details with all returns as we can not trace returns without any covering information . PLEASE ALSO ENSURE that you send your item back safely via recorded post or obtain proof of posting, and keep this in a safe place for your records.
Please note returns are paid by the customer and the address below is not a Freepost address.
CUSTOMERS OUTSIDE THE EU - If you are sending a return back from outside the EU please can you ensure that you state the parcel is a RETURN and write the following CPC code on both your customs returns form & on the outside of the parcel.
CPC code: 6123FO1
If you decide to cancel your order (contract) with Belle Lingerie Limited under the Consumer Contracts Regulations 2013, you have certain legal rights. For most products bought online you have a legal right to change your mind within 14 days of receiving the goods. You will then receive a refund for the item(s) subject to our standard terms and conditions. You will be responsible for the cost of the returned item(s)
Unwanted goods must be returned in a resalable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure that you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. Belle Lingerie reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged in any way.
If you want to end the contract tell us by either telephone or email. Call our customer service team on 0844 818 2005 or email us at firstname.lastname@example.org. Please provide your name, address, details of the order and, where available, your phone number and email address.
Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. If you are exercising your right to change your mind you must return the products to us within 14 days of telling us you have changed your mind and wish to end the contract. You can either return the products:
Our right to cancel the contract:
We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
We do not receive payment when it is due; or
You do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
If the item is no longer available.
This does not affect your statutory rights.